Support
One person builds this and one person answers the mail. That means help is real, and it also means the response time below is the honest one rather than the impressive one.
- Response time
- two business days
- Support hours
- Monday–Friday, Malaysia time (UTC+8)
- Who answers
- The person who builds it
- Contact
- spendxsave.support@gmail.com
How to get help
In the order worth trying them.
1Help centre
Read the answers23 questions covering billing, multi-currency, balances and imports. Most support mail is one of these.
2In-app support form
Settings → SupportAttaches your account so I can see the plan and the data behind the question. Signed-in only, which is also how the form stays spam-free.
Works whether or not you can sign in — which matters most exactly when you cannot.
The response promise
You get a reply within two business days. Business days means Monday to Friday, excluding Malaysian public holidays. It is a reply target, not a fix target — a real bug can take longer, and saying otherwise would just make the estimate wrong.
If you have not heard back and the window has passed, write again and say so. The most likely explanation is that the first message went to spam at my end, and being told is the only way I find out.
What you get
- A reply from a person — there is no support bot and no ticket-deflection maze.
- Help with billing, refunds, plans and seats.
- Help understanding a number the app shows, including "why does this not match my bank".
- Bug reports, including ones where you are not sure it is a bug.
- Data export and account deletion, done for you if the self-serve route fails.
What I cannot do
- Financial, tax or investment advice. The app reports what you recorded; it does not recommend anything.
- Recover an account after deletion. Deletion is immediate and permanent by design — the privacy policy promises it, so it cannot be undone on request.
- Read your transactions. Nobody reads customer data; support works from the plan and counts, and you can paste or screenshot whatever you want to share.
- Connect to your bank. There is no aggregation provider, by design (see the pricing page).
- Support in a language other than English.
Security
If you think you have found a security problem, please write to spendxsave.support@gmail.com with “security” in the subject. You will get a reply, acknowledgment of the report, and an honest answer about whether it is exploitable — including if it turns out not to be.
Before you write
Most questions are answered instantly in the help centre — including the three that generate the most mail: a balance that does not match the bank, a statement that imported zero rows, and money sent home counting as spending.
Read the help centre